Coronovirus - Covid19

Your stay at Riyad El Cadi and Covid19

International travel restrictions are becoming increasingly relaxed. We hope – just like you – that safe traveling will soon be possible again. We are prepared for your visit at Riyad El Cadi:

Hygiene

For us at Riyad El Cadi, the safety of our guests and our staff is of utmost importance.
We therefore apply the strictest hygiene measures: Virucidal disinfectant available in rooms and public spaces. Regular disinfection of public areas, daily disinfection of hotel rooms. Disinfection carpets in the entrance areas.

In our restaurant and breakfast area, we respect the recommended distance of 1.5-2 m between two tables even at normal times of business. All our employees ensure regular disinfection/cleaning and wear masks.

Travel situation in the country

Morocco has received much international praise for its crisis management against the spread of the coronavirus. A strict curfew, the nationwide compulsory wearing of masks, the use of high-tech applications such as drones or the tracking app: many of these measures, which were introduced very quickly – compared to Europe, have meant that the pandemic has spread only slowly. Morocco knows only of relatively few infections. In addition, social hardships were cushioned by the introduction of one-off financial aid.

On 11.06.2020, the initial restrictions in rather rural areas were relaxed. For the cities or more populated areas such as Marrakech and Casablanca, the initial restrictions are still in place (as at 12.06.2020), only slightly released. The restrictions/facilitations are to be readjusted on a weekly basis. However, traveling to the cities is not yet possible. International air traffic is to be resumed after 10.07.2020.

Bookings / Cancellations

For new reservations until the beginning of October we do not apply strict cancellation conditions. In order to guarantee a proper planning, we ask for a binding confirmation 5 days before arrival. Should unexpected travel obstacles arise at short notice from official sources, we will be happy to find a satisfactory solution with you.

Should you not be able to travel to or from your home region due to official travel warnings due to the coronavirus, or should you not be able to travel because of a recent outbreak of the coronavirus, or if you are subject to travel restrictions due to a recent outbreak of the coronavirus, we will refund payments already made for cancellable reservations.

Alternatively, we offer you a voucher for a later stay in the amount of the deposit. In return you will receive a discount for this later booking (10% during the normal season, 5% for the high season).

For no refund reservations  (Early Bird) we offer the rebooking to a later date within the next 12 months. Again, we are more interested in finding a solution that is acceptable to everyone than in strictly adhering to deadlines. Please contact us for an agreement.

For all other reasons of travel cancellation, we continue to advise to take out travel cancellation insurance.